General Questions

Shipping

Yes, we offer free shipping on domestic (U.S.) orders over $75.

Your order is processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email (and/or SMS). You will receive another notification when your order has shipped. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you believe there to be an issue with your order, please contact us via our contact form with your name and order number, and we will look into it for you.

If your order hasn't been processed or shipped by our warehouse we will cancel it and issue a refund. To cancel your order message us via our Contact Form.If your order has already been shipped, you can make use of our 30-day return policy and send your product(s) back to us for a full refund.

Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items. You do not have to pay the GST on the following goods that are imported into Canada by mail:

– Goods worth 20.00 CAD or less; and

– Gifts from family members or friends who live abroad when the worth is 60.00 CAD or less. The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST. (source: CBSA)

GST & PST (Goods & Services Tax & Provincial Sales Tax)

– British Columbia

– Manitoba

– Quebec

– Saskatchewan 

HST (Harmonized Sales Tax)

– New Brunswick

– Newfoundland and Labrador

– Nova Scotia

– Ontario

– Prince Edward Island 

GST only (Goods & Service Tax)

– Alberta

– Northwest Territories

– Nunavut

– Yukon 

FOR MORE INFO, VISIT THE CBSA'S WEBSITE.

Payments

Your satisfaction is important to us, so we offer you 30-days for Returns & Exchanges:

– In order for you to qualify for a return & refund or exchange, your product(s) must be unopened, unused, and undamaged.

– Inform us of your return by heading over to our Contact Form.

– Once we've processed and approved your return, we will proceed with your choice of the following: 

1. Refund to your original payment method

2. Store credit

3. Exchange for a new product

– Once your refund is issued it generally take between 1-5 business days to post to your bank account.

All prices on delimmune.com are listed in US Dollars.

Returns

Your satisfaction is important to us, so we offer you 30-days for Returns & Exchanges:

– In order for you to qualify for a return & refund or exchange, your product(s) must be unopened, unused, and undamaged.

– Inform us of your return by heading over to our Contact Form.

– Once we've processed and approved your return, we will proceed with your choice of the following: 

1. Refund to your original payment method

2. Store credit

3. Exchange for a new product

– Once your refund is issued it generally take between 1-5 business days to post to your bank account.

Yes. Please be aware, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Stellar Biotics LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

UPS, FedEx, and DHL do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted. For such shipments, please select a USPS shipping option.